Frequently Asked Questions

Everything you need to know about your Run North West order.

How long does shipping take within the UK?

Standard delivery typically takes 2-4 working days. We also offer an express shipping option at checkout which aims for next-day delivery on orders placed before 2pm.

What is your return policy for running shoes?

We offer a 30-day return policy for all items, provided they are in their original packaging and have not been worn outdoors. We recommend testing your new shoes on a clean carpet first.

Do you offer gait analysis services?

Yes, we offer professional gait analysis in our retail stores to help you find the perfect pair of running shoes for your specific running style and biomechanics.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the courier's website.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products on your site authentic?

Yes, Run North West is an authorized retailer for all brands we stock, including Nike, Brooks, ASICS, and HOKA, ensuring 100% product authenticity.